Shipping Policy

At Wigleys Wig, we are committed to delivering your products promptly and efficiently. Please review our shipping policy for more information on processing times, shipping options, and delivery.

Processing Time

• Order Processing: Orders are processed within 2-4 business days, excluding weekends and holidays.
• Custom Wig Orders: Custom wig orders may take longer, usually between 7-10 business days, as each wig is handmade to your specifications.

Once your order has been processed, you will receive a confirmation email with tracking details.

Shipping Rates & Delivery Times

We offer the following shipping options for both domestic and international orders:

• Standard Shipping (within the U.S.): 5-7 business days.
• Expedited Shipping (within the U.S.): 2-3 business days.
• International Shipping: 10-15 business days, depending on location.

Shipping costs are calculated based on the weight of your order and your delivery location. These costs will be displayed at checkout.

Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please allow up to 48 hours for the tracking information to update after you receive your shipping confirmation.

Shipping Delays

Please note that shipping times may vary due to factors beyond our control, such as customs clearance for international shipments, weather conditions, or carrier delays. Wigleys Wig is not responsible for delays caused by carriers or customs but will work to ensure your package arrives as quickly as possible.

Shipping Restrictions

We ship to most countries worldwide, but please note that certain restrictions may apply based on the destination country’s import regulations. It is the customer's responsibility to ensure that the products ordered comply with local customs laws.

Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact our customer support team at info@wigleyswig.com within 48 hours of receiving your order or when your order was supposed to arrive. We will work with the shipping carrier to resolve the issue and ensure a replacement is sent or a refund is issued.